TERMS AND CONDITIONS

This agreement sets out the terms and conditions that apply to the services and products offered by Klicksmart Photography.   The ‘Photographer’ shall mean Rossella Pagano trading as Klicksmart Photography.

  1. A booking fee secures the time and services of the Photographer. It is not refundable in the event you cancel less than 48 hours before the time of the photo session or you don’t turn up for your appointment.  If you wish to postpone a photo session, you must contact Klicksmart Photography at least 48 hours before the time of photo session to reschedule it, and the booking fee will be held against the date of the rescheduled photo session. Requests to postpone received less than 48 hours of the time agreed for the photo session will be treated as cancellation. So for example, if you have booked a photo session for Friday 24 April at 10am, you must contact Klicksmart Photography by 10am on Wednesday 22 April to either cancel or reschedule the photo session.  All cancellations or request to postpone a photo session must be in writing.
  2. If you instruct the Photographer to hold the photo session at a venue that charges for commercial photography, you shall pay the fee directly to the venue.
  3. If the Photographer is unable to attend the photo session due to unforeseen circumstances, we reserve the right to appoint another photographer to attend the photo session on our behalf unless you confirm in writing that you prefer to postpone the photo session.
  4. Payments (less any booking fee paid) are to be paid on the day of the photo session. No products will be delivered or handed to you until all payments due are paid in full.  Orders are to be paid in full at the time of ordering.
  5. Any products re-ordered by you shall be treated as an extension of this contract. All orders and re-orders must be in writing.
  6. If you have placed an order for products and you cancel this agreement, you forfeit any monies paid. All cancellations must be in writing.
  7. Images shall be adjusted for skin blemishes, exposure, brightness, contrast and sharpness. Any further re-touching and digital manipulation is available at your request and at an additional cost.  Images shall be provided with a pleasing colour balance but no exact colour matching can be guaranteed.
  8. The size of frames and prints in the price list are approximate only. They may be over or under the quoted nominal size if products are individually hand-made. Klicksmart Photography does not sell products on a trial basis.  Customers are strongly advised to check suitability and specifications of products before ordering.  We will not refund the monies of any products specifically ordered for you.  If we despatch products to you, a charge for postage or delivery will apply and the despatch will be at your risk.  Products can be collected from the studio during opening hours, unless otherwise agreed.  If the products are not up to the standard we expect, and we need to return them to the supplier, you understand that this may add at least 2 weeks to delivery of your products.
  9. Klicksmart Photography shall use all reasonable effort to ensure that the premises used and the equipment used are suitable and safe for all visitors at all times. You are responsible for your actions, and the actions of any children or guests to the photo session or viewing appointment; any damages, losses or breakages caused by you, your children or guests shall be paid or rectified by you.  Klicksmart Photography is not responsible for damage or loss to any personal belongings.  Children up to 18 years must be accompanied by an adult.  Klicksmart Photography shall not be responsible for any loss or damage or other outcome that results from any false information provided or withheld from Klicksmart Photography.
  10. Neither party shall be liable for indirect and consequential losses or damages.
  11. In the event of a mechanical or electronic failure to the Photographer’s equipment or the Photographer is unable to provide the services or Klicksmart Photography is unable to provide the products, the Photographer and you agree that the Photographer’s liability is limited to a refund of monies paid.
  12. All copyrights of photographic images, negatives, digital files remain with Klicksmart Photography. Klicksmart Photography shall be granted artistic licence in relation to the poses photographed and any locations used. Any rights to print and use the images shall be prohibited unless we agree differently. No images available on the website can be copied, downloaded, transferred or used.
  13. If you opt in to receive communications from us about products, services, news and other information from Klicksmart Photography, the terms of our Privacy Policy can be found on our website https://www.klicksmartphotography.com
  14. The services or products of this agreement are subject to alteration or cancellation for circumstances or causes beyond the control of either of us.
  15. Any complaints must be raised within 21 days from the date of receipt of the products.
  16. This agreement is governed in accordance with the laws of England and Wales.